privacy policies

1.1.   our business is to arrange the receipt, packing, storing, transport, customs clearance, delivery and other handling of goods as a forwarding and customs agent and accordingly.

1.2.   We reserve the right to  refuse  providing services to any person, or for any class of goods

1.3.   The Customer authorises us, as agent, to enter into contracts for the carriage and/or handling of the goods by any route or means with, and to entrust the goods to, any contractor or subcontractor on terms agreed between such persons and us, and agrees that such terms will bind the Customer, as principal.

1.4.   The Customer authorises us to depart from any instructions given by it or on its behalf in any respect if, in our opinion, it is necessary or desirable to do so.

2 Application of Conditions

2.1. Subject to paragraph 2.2, these Conditions govern all dealings between CARGO EXPESS and the clients.

2.2. In any case where we issue a Bill of Lading or other transport document in which CARGO EXPRESS is described as the carrier, the terms and conditions of such transport document (including all limitations and exclusions of liability) shall, to the extent of any inconsistency, prevail over these Conditions.

2.3. For the avoidance of doubt, if there is any matter dealt with in these Conditions that is not dealt with in any transport document issued by us, or which relates to a period of time or stage of transit not covered by such transport document, these Conditions shall apply to the maximum extent permitted by the law.

2.4. No modification or waiver of any term of these Conditions shall bind CARGO EXPRESS unless in writing and signed by a Director or other representative of CARGO EXPRESS holding written authority signed by the Director.

3. Parties Benefitting from or Bound by Conditions

3.1. These Conditions shall also benefit, and be enforceable by, every contractor, subcontractor, servant and agent of our Company.

3.2. The Customer warrants that it is authorised to accept and does accept these Conditions on behalf of all the other persons who have, or may acquire, any interest in the goods.

4. Application of legislation

4.1. Where any legislation applies to the services provided by CARGO EXPRESS then:

(a) These Conditions shall be read subject to any provision which is mandatory;

(b) CARGO EXPRESS shall be entitled to any rights, immunities from or limitations of liability under such legislation.

4.2. Without limiting the generality of paragraph 4.1:

(a) Sections 10, and 18 to 27 of the Carriage of Goods Act 1516 shall apply to the services provided by cargo express only to the extent that they extend or enlarge our rights and powers under these Conditions;

(b) Where the Customer carries on a “business” as defined in the Consumer Guarantees Act 1993, it agrees it is acquiring the services of ROYAL for the purposes of that business and nothing in that Act shall apply.

5. Preparation and Packing of Goods

5.1. The Customer warrants that:

(a) all goods have been properly and sufficiently packed and prepared to withstand the risks of carriage and handling having regard to their nature and destination;

(b) all marks, weights, numbers, brands, contents, descriptions, values and other particulars furnished to CARGO EXPRESS relating to the goods are correct; and

(c) the Customer has complied with all applicable laws and government regulations of any country to, from, through or over which the goods may be carried relating to the nature, packaging, labelling or carriage of goods.

6. Delivery

The goods shall be deemed to have been delivered when they are delivered to the address given to our team by the Customer or consignee for that purpose.

7. Container Detention and/or Demurrage, Cargo Storage, Wharf Demurrage, Vehicle Waiting time, Power and Monitoring Charges.

9.1. The Customer acknowledges that all freight rates quoted include a limited amount of storage time in depots, ports and/or container hire in the case of full container shipments via sea transport. This applies in the case of the place of loading as well as the place of unloading.

9.2. Outside this time allowed in the freight charges, additional charges will apply. These charges vary according to the individual tariffs applicable but can be obtained upon request from us.

9.3. Cartage charges do not include waiting time for vehicles delayed for whatever reason by the Customer. We reserves the right to recover from the Customer any costs associated with waiting time for vehicles arranged to carry the Customers cargo.

9.4. Freight charges for temperature controlled containers include a limited amount of cost to cover Power and Monitoring at the port of loading and the port of discharge. Outside of this additional costs will apply. These can be quoted by us upon request.

9.5. we will advise Customers prior to shipment in the case of exports and prior to arrival in the case of imports of the allowable time included in the freight charges. 9.6. The customer agrees that all charges, costs and expenses arising under clauses 9.1, 9.2, 9.3, 9.4 and / or 9.5, howsoever incurred, shall be payable in full by the Customer on demand, without any deductions or set off and if not so paid, the Customer agrees to pay any interest that may be charged on the unpaid balance until the payment is made.

8. Insurance

11.1. Freight charges payable to CARGO EXPRESS by the Customer do not include insurance cover for the cargo carried.

11.2. Insurance of the goods is the responsibility of the Customer.

11.3. In the first instance any suspicion of loss or damage should be reported to the Customers Insurer.

11.4. We will arrange insurance on the goods as the agent of the Customer only if there is an express written agreement to do so between TSL. Any such insurance:

(a) may in the discretion of CARGO EXPRESS, be on a separate, or an open or general policy;

(b) Shall be at the expense of the Customer; and

(c) Will be subject to the usual exceptions and conditions of the policies of the insurer accepting the risk.

If the insurer disputes liability for any reason, the Customer shall have recourse against the insurer only and we shall not be under any responsibility or liability, notwithstanding that the premium on any policy may not be the same as that charged to or paid by the Customer.


14.1. We shall be under no liability whatsoever unless:

(a) written notice of any claim, giving full particulars of any alleged loss or damage, is received by us within fourteen (14) days after delivery of the goods or the date when they should have been delivered;

(b) any action shall have been commenced by the Customer in a Court of competent jurisdiction within six (6) months from the date of dispatch of the goods.